499com Privacy Policy – How We Protect Your Information

1Introduction & Purpose

499com always respects its users' privacy and strives to maintain the highest standards of security. In this Privacy Policy, we clearly outline what data is collected, why it is collected, how it is used, and what rights you have.

Our goal is to earn the trust of gaming users in Bangladesh. We follow international data protection standards and handle your information with the utmost care. 499com never sells or rents your data to third parties.

This policy is not just a legal requirement — it reflects our genuine commitment to our users. Every piece of your data matters to us, and we never compromise on how it is handled.

2What Information We Collect

When you register and use the 499com platform, we collect two types of information — data you provide directly and data collected automatically.

We only collect information that is strictly necessary. Requesting excessive or irrelevant data goes against our policy.

3How Your Data Is Used

499com uses your information solely for specified purposes. Your data will never be used for anything else without your consent.

• Account management: Your information is used for registration, login, and account security.
• Payment processing: Your information is required to process deposits and withdrawals.
• Customer Support: Providing this information helps us resolve your issue faster.
• Security Assurance: Used to prevent fraud and unauthorized access.
• Service improvement: Analytical data is used to improve the user experience.
• Legal Obligation: Data may be disclosed upon instruction from a licensing authority or court order.
• Promotional communications: With your consent, we'll keep you informed about special offers and updates.

4Data Sharing & Disclosure

499com may share your data with third parties only in very limited circumstances and with strict security measures in place. These circumstances are clearly outlined below:

• Payment providers: Necessary information is shared with bKash, Nagad, or Rocket to complete transactions.
• Identity verification services: Limited data may be shared with licensed verification agencies as part of the KYC process.
• Legal Authorities: We are legally obligated to provide information upon court order or at the request of an investigating authority.
• Technology partners: Software providers that support platform operations — all of whom are bound by our privacy agreements.

No information is shared beyond the cases mentioned above. All our partners are required to comply with GDPR and international data protection standards.

5Cookie Policy

499com uses cookies to enhance your experience on the website. Cookies are small text files stored on your device that help the website remember your preferences.

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: Used to remember your language and preference settings.
• Analytics cookies: To understand which parts of the site are used most — completely anonymised.
• Marketing Cookies: Used to show relevant offers — with your consent.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may affect certain features.

6Data Retention Period

499com does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal obligations.

• All data is retained for as long as your account remains active.
• After account closure, financial transaction records are retained for 5 years to meet legal obligations.
• KYC documents are retained for up to 3 years after account closure.
• Gaming data is generally retained for up to 2 years.
• Data is securely deleted once the retention period expires.

7Your Data Rights

As a 499com user, you have the following rights over your personal data:

8Privacy Protection for Minors

499com strictly prohibits the use of its platform by anyone under the age of 18. We never knowingly collect personal information from minors.

If a minor has accidentally registered, their guardian may contact us to have the account closed and all associated data permanently deleted. The online safety of children is a matter we take very seriously.

9Security Measures

499com uses industry-leading security technology to protect your data. Our security framework is regularly updated and independently audited by third parties.

• 256-bit SSL Encryption: All data transfers are fully encrypted.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Firewall & DDoS protection: Our servers are protected against cyber attacks.
• Regular security audits: Regular audits conducted by external security experts.
• Restricted Access: Only authorized personnel have access to your information.

That said, no one can guarantee 100% security over the internet. Please keep your password strong and never share it with anyone.

10Privacy Policy Updates

This Privacy Policy may be updated over time due to changes in law or technology. For any significant changes, we will notify you in advance at your registered email address.

• Continued use of the platform after an updated policy is published will be considered your acceptance of the new policy.
• If you do not agree to the updated policy, you may request to close your account.
• The date of any changes will always be displayed at the top of this page.

11Contact Us

For any privacy-related questions, complaints, or requests, please reach out to our dedicated privacy team. We are committed to responding promptly.

• Email: privacy@499com.im
• Support Email: support@499com.im
• Live Chat: Available 24/7 (bottom-right corner of the platform)
• Response time: Typically within 24–72 hours