499com Terms & Conditions – The Complete Guide to Using the Platform

1General Terms & Conditions

These terms and conditions form a legally binding agreement between 499com and its users. 499com is an internationally licensed online gaming platform providing slots, Live Casino, Sports Betting, and other gaming services to users in Bangladesh.

By using 499com, you confirm that you are participating on this platform voluntarily and with full awareness. You acknowledge that there is no element of deception, misinformation, or coercion involved in your use of the platform.

• These Terms & Conditions are available in both English and Bengali. In the event of any conflict between the two versions, the English version shall prevail.
• 499com reserves the right to temporarily or permanently suspend any service at any time without notice.
• These Terms & Conditions are considered effective from the date of the latest update.

2Account Registration & Eligibility

You must be 18 years of age or older to create an account on 499com. All information provided during registration must be truthful, accurate, and complete. Accounts created with false information may be permanently closed at any time.

Only one account is permitted per person, household, device, or IP address. Any attempt to create multiple accounts will result in all accounts being closed and all deposited funds being forfeited.

• A valid mobile number and email address are required at the time of registration.
• Identity verification using a national ID or passport is required before any withdrawal can be processed.
• It is entirely the user's responsibility to keep their account password confidential.
• Sharing or disclosing your account credentials to any third party is strictly prohibited.
• If you suspect unauthorized access to your account, contact our support team immediately.

3Deposit & Withdrawal Rules

Deposits and withdrawals on 499com are completely secure and fast. Transactions are supported via bKash, Nagad, Rocket, and bank transfer. The minimum deposit is ৳200 and the minimum withdrawal is ৳500.

Withdrawal requests are typically processed within 1–48 hours. However, withdrawals cannot be processed until KYC verification is complete. The withdrawal method must also match the deposit method used.

• Deposited funds may only be used for gaming purposes.
• Deposits from third-party payment accounts are not permitted.
• Any active bonus on your account at the time of withdrawal may be forfeited.
• 499com reserves the right to hold withdrawals pending verification in the event of suspicious transactions.
• Any currency conversion fees are the responsibility of the user.

4Bonus & Promotion Terms

499com offers a range of bonuses and promotions — welcome bonuses, reload bonuses, cashback, free spins, and more. Each bonus comes with its own specific terms and conditions, which you should read carefully before claiming.

Bonus funds cannot be withdrawn directly — withdrawals are only possible after meeting the required wagering requirements, which are typically 15–30x the bonus amount. The exact requirement is stated on each offer's page.

• Each user may participate in a promotion only once.
• Bonuses are generally valid for 7–30 days. Any unused bonus will expire at the end of this period.
• Multiple bonuses cannot be used simultaneously unless explicitly permitted.
• If bonus abuse is suspected, 499com reserves the right to cancel the bonus and investigate the account.
• Wagering requirements also apply to winnings from free spins.

5Gaming Rules & Results

All game outcomes on 499com are powered by RNG (Random Number Generator) technology, independently verified by third parties. Every result is entirely random and unbiased.

If incorrect results are displayed due to a technical error, 499com reserves the right to restore the correct outcome. Any payments made as a result of the error may be voided.

• 499com is not liable for any disconnection or loss of internet connection that occurs during gameplay.
• In the event of a dispute in a Live Dealer game, the video recording of the game will serve as the final evidence.
• In Sports Betting, if a match is cancelled, your stake will be refunded unless specific conditions apply.
• Using any bug or glitch in the game or betting system to gain an unfair advantage is strictly prohibited.

6Prohibited Activities

Certain activities are strictly prohibited on 499com to maintain a safe and fair environment. Any violation of these prohibitions will result in permanent account closure and forfeiture of all deposited funds.

• Fraud & Deception: Any form of fraudulent activity is strictly prohibited.
• Bots & Automation: Using automated software, bots, or scripts to play games is strictly prohibited.
• Money Laundering: Using the platform for money laundering is strictly prohibited and will result in legal action.
• Collusion: Colluding with other players to gain a strategic advantage over anyone is prohibited.
• System Exploitation: Intentionally exploiting any bug or vulnerability in the platform is strictly prohibited.
• Fake Identity: Operating an account under someone else's identity or with false information is strictly prohibited.

7Account Closure & Suspension

Users may close their account at any time by notifying the support team in writing. Any legitimate funds remaining in a voluntarily closed account will be refunded.

499com reserves the right to suspend or permanently close any account for the following reasons, which may take effect without prior notice:

• If any provision of these Terms & Conditions is violated.
• If registration is completed using false or incomplete information.
• If KYC verification fails or documents are refused to be submitted.
• If evidence of suspicious financial activity is found.
• When required by a court order or legal authority.

8Privacy & Data Protection

499com takes the protection of your personal data very seriously. Our Privacy Policy explains in detail how we collect, use, and store your information.

By registering, you agree that 499com may use your information for service improvement, customer support, and legal compliance. We never sell your data to third parties.

9Limitation of Liability

While 499com strives to provide a fully reliable and trustworthy service, our liability is limited in the following circumstances:

• When a game is interrupted due to internet connectivity issues or device failure.
• When a transaction delay is caused by a third-party payment provider.
• In the event of unforeseen technical failures or cyberattacks.
• In cases where account information is lost due to the user's own negligence.

Under all circumstances, 499com's maximum liability shall be limited to the amount held in the relevant user's account.

10Responsible Gaming

499com places responsible gaming at the heart of everything we do. We want every player to enjoy gaming in a fun, controlled way. If you feel that gaming is having a negative impact on your personal life or financial situation, please take a break.

• The option to set deposit limits is available on all accounts.
• You can temporarily suspend your account for a set period using the self-exclusion option.
• Once a cooling-off period is activated, no gaming activity will be permitted during that time.
• We take every possible measure to prevent minors from accessing our gaming platform.

11Dispute Resolution

For any disputes or complaints, please contact the 499com customer support team first. Our support team typically resolves all complaints within 24–72 hours.

If the matter is not resolved with the support team, it can be escalated to 499com's licensing authority. English-language documents will take precedence in the resolution of all disputes.

• An initial response will be provided within 3 business days of receiving your complaint.
• Complex cases may take up to 14 business days to resolve.
• The account in question may be temporarily suspended for the duration of a dispute.

12 Right to Amend Terms

499com reserves the right to partially or fully modify these Terms & Conditions at any time. Advance notice will be sent to your registered email address for any significant changes.

Continued use of the platform after updated terms have been published will be considered your acceptance of the new terms. We recommend visiting this page regularly to stay informed.

• The date of the latest update will always be displayed at the top of this page.
• If you do not agree to the updated terms, you may request to close your account.
• In urgent cases, changes to the terms may take effect without prior notice.